FAQ

1. Where is your jewellery manufactured? 

Our pieces are manufactured globally — some are manufactured in Australia, while some are manufactured overseas. We indicate the ones manufactured in Australia in product description. 

2. What gold karat are your pieces?

We set our ready-to-ship pieces in various gold karats from 9k to 18k. Some made-to-order pieces offer a choice of karat.

All details are indicated in each product description.

3. Where did you source your gemstones / coloured lab grown diamonds? 

We source all of our stones globally - some from our Australian suppliers, some from suppliers located in United States, Sri Lanka, Thailand or Vietnam. 

Some natural gemstones come with certifications but some do not. We will indicate the ones with certification in product description. 

All coloured lab grown diamonds will come either with an electronic or physical IGI report. 

4. Do you offer change of mind refund or cancellation? 

We do not offer change of mind refund or cancellations. This is because we want you to love the pieces and well-considered prior to making the purchase.

We also photographed different angles of our ready-to-ship pieces under natural lighting for a clearer view of what you will be getting to help you make a decision. 

However, if there are manufacturing faults, we offer a 7-day return warranty. Our full return policy is available via here.  

5. Will sold out items come back in stock? 

Most likely, no.

We operate under a one-of-a-kind model, where most of our ready to ship items are available in very limited quantities. This is because we do not source our gemstones or coloured lab grown diamonds in bulk — every single stone is hand-selected individually, including pairs for earrings. We only choose stones that truly resonate with us, which are then set into some classic styles.

While certain styles may be remade or offered as made to order, the stone featured will always differ from the original — varying in colour, size or character. This is especially true for natural gemstones, where no two stones are ever identical.

If a particular piece has caught your eye, we recommend not waiting too long. 

6. Do you have a retail store? 

No, we do not - we operate online only. 

7. Do you offer bespoke designs? 

As a very small team, we do not offer fully bespoke design at this stage.

However, we can source your preferred gemstone or diamond and set it into one of our existing styles. If you are interested, please get in touch via our contact page to discuss further.

8. Do you offer gemstone/coloured lab grown diamond sourcing? 

We will offer this service soon. Please stay tuned. 

9. Do you offer view-in-person, or online viewing of your pieces? 

No, at this stage, we do not offer view-in-person or online viewing.

Please refer to the product shots for more details of the pieces. We capture all of our jewellery pieces under natural or dim light, to try reflecting their true colours. We also photographed different angles of the ready-to-ship pieces for a better viewing of the jewellery pieces. 

We also sometimes share our pieces through Instagram story. Follow us on Instagram @ateliercara for more. 

About gemstones and the jewelleries:

No natural gemstones are free from inclusions. Inclusions are by default that come with the beautiful stones and are like their birth certificates, which also make them unique and special.

If you have further questions, please email us via contact@ateliercara.com with your enquiry and we will get back to you as soon as we can.